We currently only carry white-colored units, but we may introduce different colored units in the future. How do I use a bidet and do I still need to dry off after? Reattach the water line to the top of the Metal T-Adapter Our Neo Series bidets are ASME certified. **Please ensure that the 10 ft Plastic Hose is long enough to reach the bidet attachment site from the water supply valve. 32 ft Plastic Hose. I need a longer Hot Water Hose.The Hot Water Hose supplied with a NEO Bidet Kit is 10 ft long, but we carry longer versions in 16 ft and 32 ft. Our bidets can be installed with these toilet seats. You will need the following alternative parts: a 3/8″ x 3/8″ x 8 mm Metal T-adapter or 1/2″ x 1/2″ x 8 mm Metal T-adapter and a 8 mm polyurethane hose with a 1/4″ nut. 16 ft Metal Hot Water Hoses are available here. We carry alternative sizes for both metal and plastic Cold Water T-Adapters. Please contact us here directly for warranty assistance NEO 250 Mode Setting Knobs are available here If you do not have access to the water supply valve near your sink and you cannot remove the hard pipe, then unfortunately, an installation of the bidet will not be possible. Thinner designs in the market offer no advantage in the fitting of the bidet under the seat, as any interference with the seat is not the result of the thickness of the bidet but the result of the nozzle housing extending into the bowl. These parts can be found on our website: Please check the nozzle area of your bidet to ensure that the nozzle cap is intact. Sometimes different materials can be more compatible with your toilet fixtures (for example, if your fill valve is plastic, the plastic T-Adapter may be a better fit). Can I get another one? Our bidets may be able to fit a one-piece toilet, depending on the dimensions. 1/2” x 1/2” x 1/2” Plastic T-Adapters are available here. Bidet Nozzle Heated Seat Side Control Panel 1. Please check if the gaskets are stacked together in the package.If the provided large Rubber Gasket is missing from your kit, please contact us here directly for a replacement. 1/4” x 8 mm Hot Water Hose, 10 ft For instructions on installation with twist hinges, please see the FAQ question. Yes. If the provided teflon tape is missing from your kit, please, If the provided wrench is missing from your kit, please. 2 Circular Adjustment Plates with Rubber Gaskets 16 ft Hot Water Hoses are available here. If the provided teflon tape is missing from your kit, please contact us here directly for a replacement. They’re available in lengths 2 ft, 6 ft, 9 ft, and 16 ft. 16 ft Metal Hot Water Hoses are available. Unscrew the water line from the water supply valve 3/8” x 3/8 “ x 3/8” Metal T-Adapters are available here. If you are missing any of the provided parts below from your kit, please contact us here directly for a replacement. You can also wrap the plumber’s tape around the threads to help secure the connections. NEO 320 Mode Setting Knobs are available here To use only the cold water function with your NEO 250 or 320, please screw the included Hot Water Cap onto the hot water inlet, where the hot water hose would attach. It remains closed at all times and can manually be opened for deep cleaning. Luxe Bidet Neo 120 (Blue) Cold Water Bidet. 10 ft Plastic Hose available here When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter and **Hose, so that you will receive the correct parts. I am looking for a Cold Water Metal T-Adapter to replace the plastic version I have. NEO 185 Mode Setting Knobs are available here To get a replacement bidet label, please continue to our replacement request form by clicking on the corresponding link to your bidet model and color below. If the provided Hot Water T-Adapter is too small, we have a larger size available—1/2” T-Adapter. Do I need to turn off the Shut-off Valve after every use for my handheld bidet? You should receive an order confirmation email shortly after placing the order and a shipping confirmation email with the tracking details within 48 hours. Catch Plate To use our hot water bidets with cold water only, use the provided hot water inlet cap and washer. NEO 180 Water Pressure Levers are available here Inflated Tubes (2) If you have access to your water supply valve behind the toilet or under the sink, then an alternative installation may work for you.You will need two alternative accessories to complete the installation. The Neo 120, Neo 180, Neo 185 and Neo 320 have a self-cleaning nozzle feature, which allows you to automatically rinse the nozzle or nozzles of the bidet in a stream of water. For gaps over 1″, please see the FAQ question “My seat is not sitting flush after installing the bidet. Luxe Bumpers are available here. It is possible you have a twist-hinge toilet seat, which our bidets can be installed with. To determine if a Luxe Bidet will work for your toilet, please refer to the fit charts found in the FAQ question, “Will a Luxe Bidet fit my toilet?”, Our bidets may be able to fit a one-piece toilet, depending on the dimensions. Do I need a plumber to install the bidet? After removing both the toilet seat and the screws / bolts, place the bidet on top of the toilet bowl, position the brackets to fit the screw holes, place the screws / bolts on top of the bidet and reattach the nuts under the bowl to secure the screws. The Neo 90 and Neo 95 are handheld bidets that require no electricity and come with cold water only. The hot water t-adapter provided with the bidet is too small for my connection. If you have access to your water supply valve behind the toilet or under the sink, then an alternative installation may work for you.You will need two alternative accessories to complete the installation. Here is the list of parts included with the NEO 250 and 320. DN25/1'' Thread Float Ball Valve Floating Ball-cock Ballcock for Ponds Aquariums. We also carry a 3/8” T-Adapter that can be attached at the water supply valve. It is possible you have a twist-hinge toilet seat, which our bidets can be installed with. Mechanical Attachment Bidets If the valve is bigger, it is a 15/16” If you want warm water, we do offer models that can be connected to a hot water source, normally under the sink. Our Customer Care team will get back to you within 24-48 hours.You will need your email, Bidet ID, and the name of the missing parts. Luxe Metal T-adapter with Shut-Off Valves is available, If you urgently need a Luxe Metal T-Adapter with Shut-Off Valve, please. The NEO 110 is a basic model with one nozzle and one dial, while the NEO 120 has an additional self-cleaning nozzle feature that rinses the nozzles in water after use. For Toilet Seat Bidets: These parts can be found on our website: My toilet doesn’t have a tank. This part can be found on our website: Remote with Batteries My NEO Series bidet is spraying water straight down into the toilet. Please check if the gaskets are stacked together in the package.If the provided large Rubber Gasket is missing from your kit, please contact us here directly for a replacement. P. aeruginosa and Acinetobacter spp. We carry both a metal and plastic version of the 15/16” x 15/16” x 1/2” Cold Water T-Adapter. If the valve is bigger, it is a 15/16” 98 $14.95 $14.95 I am unable to remove my water supply line. 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